Books by author Joseph Michelli

Showing 1 – 8 out of 8 results

1. 
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   New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

   Joseph Michelli | McGraw-Hill Education - Europe, 2008

   
   

   In stock at our supplier - Shipping in 9 - 15 days

   Language: English

   Binding: Hardback

   23.81 €

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2. 

   Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

   Joseph Michelli | McGraw-Hill Education - Europe, 2015

   
   

   In stock at our supplier - Shipping in 9 - 15 days

   Language: English

   Binding: Hardback

   34.35 €

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3. 

   Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

   Joseph Michelli | McGraw-Hill Education - Europe, 2006

   
   

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   Language: English

   Binding: Hardback

   23.81 €

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4. 

   Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

   Joseph Michelli | McGraw-Hill Education - Europe, 2013

   
   

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   Language: English

   Binding: Hardback

   19.65 €

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5. 

   Zappos Experience: 5 Principles to Inspire, Engage, and WOW

   Joseph Michelli | McGraw-Hill Education - Europe, 2011

   
   

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   Language: English

   Binding: Hardback

   32.83 €

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6. 

   When Fish Fly

   Joseph Michelli, John Yokoyama | HYPERION, 2004

   
   

   In stock at our supplier - Shipping in 9 - 15 days

   Language: English

   Binding: Hardback

   25.22 €

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7. 

   Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

   Joseph Michelli | McGraw-Hill Education, 2019

   
   

   Low in stock at our supplier - Shipping in 11 - 15 days

   Language: English

   Binding: Hardback

   21.78 €

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8. 

   Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

   Joseph Michelli | McGraw-Hill Education - Europe, 2011

   
   

   In stock at our supplier - Shipping in 9 - 15 days

   Language: English

   Binding: Hardback

   32.83 €

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